Last updated: 07 Nov 2025

At Aucapillán Accommodation, we value your privacy and are committed to protecting the personal data of our guests, customers, and users. This Privacy Policy explains how we collect, use, store, and share your information, as well as the rights you have.

1. Data Controller

• Controller: Norma Susana Distefano

• Address: Sauco 55, San Carlos de Bariloche (8400), Argentina

• Contact email: aucapillan.bariloche@gmail.com

• Phone: +54 9 294 430-7610

2. Data We Collect

We may collect the following categories of data:

• Identification data: first name, last name, identity document.

• Contact data: email address, phone number, address.

• Booking data: check-in and check-out dates, number of guests, preferences.

• Payment data: processed through secure external platforms (Airbnb, Booking, Mercado Pago, etc.).

• Technical data: IP address, device, browser, cookies, and web analytics.

3. Purpose of Processing

We use your data to:

1. Manage and confirm bookings.

2. Communicate with you before, during, and after your stay.

3. Issue invoices and comply with legal and tax obligations.

4. Improve our services and your guest experience.

5. Send you communications related to your stay (for example, check-in instructions via WhatsApp).

4. Legal Basis for Processing

We process your data based on:

• Your consent (when you agree to receive communications).

• Performance of a contract (your booking and stay).

• Compliance with legal obligations (invoicing, tourism regulations).

• Legitimate interest in providing you with a safe and efficient service.

5. Use of WhatsApp and Meta

• We may contact you through WhatsApp Business or other Meta products to manage your booking.

• These tools are used in accordance with WhatsApp’s Business Messaging Policy and Meta’s Privacy Policy.

6. Data Sharing and Transfers

We do not sell or rent your data. We may share it only with:

• Booking platforms (Airbnb, Booking, etc.) when you have booked through them.

• External service providers necessary for your stay (for example, cleaning, transport).

• Public authorities when required by law.

• Technology providers (hosting, email, WhatsApp Business API).

7. Data Retention

Your personal data will be kept only for as long as necessary to:

• Manage your stay and post-booking processes.

• Comply with legal and tax obligations.

• Maintain invoicing records in accordance with applicable regulations.

8. Information Security

We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, or improper disclosure.

9. Your Rights

You may exercise your rights at any time, including:

• Access to your data.

• Correction of inaccurate data.

• Deletion (“right to be forgotten”).

• Restriction of, or objection to, processing.

Data portability.

To exercise these rights, contact: aucapillan.bariloche@gmail.com

+54 9 294 430-7610.

10. Cookies and Similar Technologies

Our website may use cookies to improve your experience and analyze service usage. You can configure your browser to reject cookies.

11. Changes to This Policy

We may update this Privacy Policy when necessary. We will publish the new version on our website with the updated date.

12. Contact

If you have questions or requests about this Privacy Policy:

Alojamiento Aucapillán
📍 Sauco 55 - San Carlos de Bariloche (8400), Argentina
✉ aucapillan.bariloche@gmail.com
📞 +54 9 294 430-7610

Privacy Policy

Alojamiento Aucapillán